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Grabb

Grabb for co-packers

Stay aheadof the exceptions.

Grabb brings customer orders, demand, fulfillment and account behavior together so co-packers can see what changed before it becomes a production or customer problem.

  • President / GM
  • COO
  • Operations Manager
  • Production Manager
  • Planning
  • Customer Service
  • Account Manager
  • Procurement / Supply Chain

The problem

Every customer has a plan.Reality keeps changing it.

Co-packers manage multiple brands, products, materials and demand patterns at once. The core pain is coordination and exception management—not creating another plan.

Co-packers operate between:

  • Customer demand
  • Production constraints
  • Packaging and material availability
  • Changing orders and lead times
  • Fulfillment performance
  • Customer expectations

The problem isn’t creating another plan. It’s identifying when reality moves away from the plan.

Exception managementis the operating system.

Normal workflows do not need constant management. Exceptions do. Grabb continuously compares what was expected against what is actually happening.

The system continuously asks

What was expected?What is actually happening?

Then prioritize the gaps that matter.

  • Customer order arrives outside normal cadence
  • Expected order never arrives
  • Demand spikes unexpectedly
  • SKU demand exceeds expected capacity
  • Fulfillment drops
  • Backorders grow
  • Account pattern changes
  • Upcoming demand conflicts with supply
Customer ordersHistorical demandProductsFulfillment

Continuously compared

Expected behaviorActual behavior
ExceptionImpactPriorityAction

01 — Customer demand

Know which customer plansare starting to move.

Grabb learns recurring customer patterns and surfaces when demand shifts—before it becomes a scheduling or production surprise.

  • Recurring customer patterns
  • Order cadence changes
  • Increasing demand signals
  • Declining demand signals
  • Seasonal changes

See customer demand against expected patterns and timeline.

02 — Order flow

Remove manual workbefore production even starts.

Grabb Order Automation handles inbound customer POs—from email, PDF and spreadsheets—validating against customer-specific formats and creating ERP-ready orders with human review for exceptions.

  • Emailed purchase orders
  • PDFs and spreadsheets
  • Customer-specific formats
  • Validation and matching
  • ERP-ready orders
  • Human review for exceptions

Automate the predictable order. Escalate the unusual one.

Turn inbound customer POs into validated, ERP-ready orders.

03 — Demand

See demand changesbefore they become scheduling surprises.

Grabb surfaces planning signals—SKU velocity, expected volume, seasonality and significant deviations—without claiming full APS or production scheduling functionality.

  • SKU velocity changes
  • Expected volume vs actual
  • Seasonality patterns
  • Customer-driven demand shifts
  • Forecast ranges and deviations

Planning signals that surface before they hit the schedule.

04 — Fulfillment

Know which customersare feeling the operational gap.

Operations can see the shortage. Grabb connects fill rate, OTIF, backorders and unmet demand to the customers and revenue they affect.

  • Customer fill rate
  • Product fill rate
  • OTIF
  • Backorders
  • Lost sales / unmet demand

Connect operational gaps to customer and revenue impact.

Unmet demand this period

$31,200

Revenue at risk from fulfillment gaps

  • Brand A · fill rate 79% (was 94%)FIX
  • River Co · OTIF slippingACT

05 — Account visibility

Give customer teamsthe context before the call.

Grabb gives account and customer service teams a complete picture—order history, current behavior, expected demand, fulfillment issues and outstanding exceptions—so they can be proactive.

  • Order history and current behavior
  • Expected demand patterns
  • Fulfillment issues by account
  • Outstanding exceptions
  • Context before the customer call

Everything account teams need before the customer asks.

One list of what needs intervention.

A business exception layer—not project management software. Each action shows the signal, impact, owner and recommended next step.

Demand ↑ 28% vs expected

GROW
Impact
Scheduling conflict · Brand A
Owner
Planning
Next step
Review capacity · adjust schedule

Customer reorder overdue

ACT
Impact
$14,200 recurring revenue
Owner
Account Manager
Next step
Contact customer · confirm order

Fill rate declining

FIX
Impact
2 accounts · $8,400 at risk
Owner
Operations
Next step
Investigate shortage · root cause

Backorder value increasing

FIX
Impact
$22,600 unmet demand
Owner
Customer Service
Next step
Notify accounts · ETA update

Order requires validation

ACT
Impact
Unusual format · Brand C PO
Owner
Order Entry
Next step
Review and approve manually

SKU velocity changed

WATCH
Impact
Replenishment signal · SKU-204
Owner
Procurement
Next step
Adjust material order

Keep your production systems. Add an exception layer above them.

ERP / Production / Accounting

Run and record the operation.

Grabb

Detect what changed and prioritize action.

Modules built for co-packer operations

Order Automation leads the stack—co-packers handle high volumes of inbound customer POs across multiple brands and formats.

Demand

SKU velocity, forecast ranges and demand deviations across customers and products.

Sales

Customer priorities, account behavior and exception context for account teams.

Questions from co-packer teams

Is Grabb an MRP or production scheduling system?

No. Grabb is an exception and action layer that sits above your ERP and production systems. It surfaces demand changes, order exceptions and fulfillment gaps—it does not replace MRP, APS or production scheduling.

Can Grabb process customer purchase orders?

Yes. Grabb Order Automation extracts data from customer POs received via email, PDF or spreadsheet, validates against your catalog and customer records, and creates ERP-ready orders—with human review for exceptions.

Can it identify changing demand by customer?

Yes. Grabb learns customer-specific demand patterns and surfaces when volume, cadence or seasonality shifts—by customer, brand and SKU.

Can Grabb monitor fill rate and OTIF?

Yes. Grabb tracks fill rate, OTIF, backorders and unmet demand—connecting operational performance to customer and revenue impact.

Can we see customer-specific fulfillment performance?

Yes. Grabb shows fill rate, OTIF and backorder impact at the customer and product level—so account teams know which customers are feeling operational gaps.

Does Grabb replace our ERP?

No. Grabb connects to the ERP, accounting and order systems you already use. Your ERP remains the system of record for production, inventory and financials.

Can Grabb work with multiple customers and product catalogs?

Yes. Grabb is built for multi-customer, multi-brand environments—learning patterns and surfacing exceptions across separate customer catalogs and order formats.

How does Grabb identify exceptions?

Grabb learns expected behavior from your transaction history—order cadence, demand volume, fulfillment performance—and continuously compares it to actual behavior. Meaningful deviations become prioritized actions.

Run the normal. Act on the exception.

Know what changed before your customer asks.