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Grabb order automation

More orders shouldn’tmean more admin.

Turn emailed PDFs and spreadsheets into validated, ERP-ready orders—without re-keying every line by hand.

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Human review when needed · Existing ERP stays in place

Growing product businesses still receive B2B purchase orders through email, PDF, spreadsheets and connected order sources. Someone then opens the file, interprets SKUs, verifies quantities, checks the customer, maps units, validates pricing, enters it into ERP, fixes mistakes and follows up on exceptions.

More orders create more admin. That is the problem.

A purchase order should become structured data before a person touches it.

Before

  1. 1Order arrives
  2. 2Person reads it
  3. 3Person rekeys it

After

  1. 1Order arrives
  2. 2Data extracted
  3. 3Validated
  4. 4Exception only if needed
  5. 5ERP-ready order

How it works

From inbox to ERP-ready—without the manual loop.

  1. 1

    Email / PDF / spreadsheet / connected source

  2. 2

    Extract order

  3. 3

    Identify customer + products

  4. 4

    Normalize SKU / UOM

  5. 5

    Validate pricing + business rules

  6. 6

    Flag exception OR approve

  7. 7

    ERP-ready order

  8. 8

    Observe result

Common exceptions Grabb catches

  • Customer uses their own SKU
  • Case vs unit mismatch
  • Price differs from expected
  • Missing product
  • Quantity abnormal
  • PO duplicated
  • Customer information incomplete

Grabb is not a dashboard of incoming files. It standardizes order data so validation, approval and processing follow the same rules every time.

That’s what Grabb Order Automation does.

Grabb converts incoming customer orders into validated, ERP-ready transactions while keeping humans in control of exceptions.

Built for

  • Customer Service Manager
  • Order Desk
  • Operations Manager
  • Sales Operations
  • COO
  • Controller
  • Distribution Operations
  • Inside Sales

01 — Receive

Let customers orderthe way they already do.

Grabb accepts purchase orders from the channels your customers already use—without forcing a new ordering portal.

  • Email
  • PDF
  • Spreadsheet
  • Connected order source

Orders arrive where they always have. Grabb picks them up from there and starts structured extraction.

02 — Understand

Turn messy purchase ordersinto structured order data.

Raw POs rarely match your catalog format. Grabb reads the document and resolves what the customer actually ordered.

  • Customer recognition

    Match the order to the right customer account.

  • Product matching

    Resolve customer SKUs against your product catalog.

  • Unit normalization

    Handle units, packs and formats according to configured mappings.

Structured data is the foundation—before validation, approval or ERP entry.

03 — Validate

Automate the routine.Escalate the exception.

Most lines follow known rules. Grabb applies your pricing and business logic automatically—and routes the rest to a person.

Humans handle exceptions. Not transcription. Your team reviews only what falls outside configured rules.

  • Pricing variance
  • SKU mismatch
  • Missing information
  • Duplicate order
  • Quantity exceptions
  • Customer-specific business rules

04 — Process

From inboxto ERP-ready.

When an order passes validation—or a person approves an exception—Grabb prepares it for your connected ERP workflow.

  1. Received
  2. Extracted
  3. Validated
  4. Approved
  5. Processed

Every order has a clear status. Your team knows what moved forward, what needs review and what reached ERP.

Remove the cost hidden in every manually entered order.

  • Order entry time

  • Correction time

  • Rework

  • Delayed processing

  • Customer service workload

  • Scaling headcount with volume

Automate the predictable. Keep people on the exceptions.

Usage pricing based on successfully processed orders.

See pricing

Questions about order automation

What order formats can Grabb process?

Grabb processes purchase orders from email, PDF, spreadsheet and connected order sources. Contact us if you have a specific channel to discuss.

Does Grabb replace our ERP?

No. Grabb prepares validated, ERP-ready orders and works with the systems you already use. Your ERP remains the system of record.

What happens when Grabb is unsure?

The order is flagged as an exception and routed for human review. Grabb does not silently pass uncertain data through to ERP.

Can a person approve an order?

Yes. Human approval is part of the workflow when an order requires review—before it is marked ready for processing.

Can Grabb handle customer-specific SKUs?

Yes. Grabb resolves customer SKUs against your product catalog using configured mappings.

Can it handle units of measure?

Yes. Grabb normalizes units, packs and formats according to the mappings configured for your business.

What counts as a successfully processed order?

An order is billable when Grabb successfully processes it according to your configured workflow. Failed or rejected orders are not counted as successfully processed.

What happens to failed orders?

Failed or rejected orders remain available for review and correction. They are not billable as successfully processed orders.

How long does implementation take?

Timeline depends on your order sources, catalog complexity and ERP connection. Contact us for current onboarding details.

Let your team handle exceptions.Not data entry.

See order automationTalk to us